TTY 311 Answering to You In Montgomery County Maryland image

MC 311 Resumes Regular Hours on Friday

TTY 311 Answering to You In Montgomery County Maryland imageAfter an extraordinarily busy week, MC311, Montgomery County’s informational call center is resuming regular weekday hours, 7 a.m. to 7 p.m., on Friday, Jan. 29.

For one week, the call center has been taking calls 24/7.

MC311 staff will have provided more than 200 consecutive hours of call-taking service when the extended emergency hours conclude at 10 p.m. tonight.

Due to the enormous number of calls – over 50,000 on January 25 and 26, ten times the regular volume coming in – many customers experienced unavoidable delays.

The MC311 website at www.mc311.com is always available to the public 24/7 for online service requests.

County residents are reminded to only call 9-1-1 to report an emergency. Call 301.279.8000 to report a police non-emergency; and make County information requests by calling 3-1-1 or 240.777.0311 or by using the www.mc311.com  online address.

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