Metro’s Richard Sarles Apologizes for Red Line IssuesA top WMATA official has posted a message to Metro’s Red Line customers appologizing for the recent delays and inconveniences. Richard Sarles, WMATA’s general manager and CEO, posted this message on the WMATA website:
A Message to Red Line Customers from Metro General Manager/CEO Richard Sarles
I want to apologize for the delays and inconvenience you have experienced recently. I know that service on the Red Line has not been good over the past several days. Be assured, we are focused on these issues and are taking steps to improve service.
We will have more information about this morning’s service posted here later today, and I will tell you about changes we are making to address this situation.
Again, I apologize for the delays you have experienced, and thank you for riding Metro.
Richard R Sarles
General Manager & CEO