Steve Dorfman Headlines Small Business Series at MCM (VIDEO)
Steve Dorfman, president and founder of Driven to Excel is the keynote speaker at Thursday’s Small Business University event at Montgomery Community Media on Thursday morning.
Dorfman’s topic of discussion is “Anticipating Customer Needs.”
Watch Dorfman’s presentation, below:
Steve Dorfman is the president and founder of the consulting firm Driven to Excel which advises businesses to go beyond meeting the needs of their customers to engineer customer experiences that exceed their expectations. Leaders have come to Dorfman to create or reinvigorate their company’s customer service culture via leadership consulting and staff training.
Before founding Driven to Excel, Inc in 2006, Steve spent 11 years as a sales consultant for a luxury automaker. Dorfman was determined to make a positive difference by creating remarkable client experiences. His unwavering commitment to impeccable client service resulted in raving fans and increased profits. Dorfman went on to earn “Salesman of the Year” 7 years in a row, while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business rocketed to unprecedented levels and ultimately translated into 70% of his sales.
Before the car business, Steve spent 8 rapid-growth years in the hospitality industry. Today, Dorfman also hosts the We Mean Business! TV show and has conducted more than 80 interviews with thought leaders, top executives, and bestselling authors. In 2007, he co-founded the 300-member YPLG (Young Professionals Leadership Group).
The Montgomery County Small Business Series offers the opportunity to invigorate and innovate your business with insight and information from regional business leaders’ presentations and question and answer sessions. Seminars and networking are designed to support and enhance the success of your business in Montgomery County.