Office of Consumer Protection

September 8, 2017 | Staff Writer

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Consumer Alert: Don’t be Scammed by Air Duct Cleaning Services (VIDEO)

Are you considering having the air ducts in your home cleaned. The Office of Consumer Protection (OCP) warns residents of deceptive practices by companies that promote their air duct cleaning services with coupons. “Most of these firms do not even disclose their business address on their coupons and receipts,” said OCP Director Eric Friedman. “The […]

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April 27, 2017 | Staff Writer

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Consumer Alert: Don’t Be Scammed (VIDEO)

Spring is the time of year when many residents are working on outdoor, home improvement projects. “This is also the time that scammers show up, ” said Joy Matthews, an investigator from the Office of Consumer Protection. Find out more in this Consumer Alert, below:

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March 28, 2017 | Staff Writer

Fair Housing Fair to be Held on April 20 in Gaithersburg

To celebrate Fair Housing Month in April, the Montgomery County Office of Human Rights is hosting a fair housing forum on April 20. The forum will focus on various fair housing topics such as requirements for people with disabilities, reasonable accommodations, use of service animals and new trends for a changing housing consumer base, according […]

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February 2, 2017 | Staff Writer

Have You Seen This Box? Then OCP Wants to Hear From You

The Montgomery County Office of Consumer Protection (OCP) is launching a campaign to warn consumers and retail businesses about so-called donation boxes on display in some retail stores and restaurants. These boxes typically post a photograph of a pet or a child, accept cash payments, and offer candy in return. Many businesses in Montgomery County […]

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November 27, 2016 | Sonya Burke

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Consumer Alert: Holiday Shopping Tips (VIDEO)

Montgomery County’s Office of Consumer Protection has some important advice for holiday shoppers this season. Find out more in this Consumer Alert video, below:

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October 20, 2016 | Staff Writer

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Consumer Alert (VIDEO)

The Office of Consumer Protection is reminding residents to verify the status of a charity before donating after a natural disaster or emergency. Find out more in this Consumer Alert, below:

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July 8, 2016 | Sonya Burke

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Consumer Alert: Home Improvement Tips (VIDEO)

In the latest Montgomery County Consumer Alert, investigator Kevin Simpson provides some tips for consumers considering home improvements this summer. Take a look: For more information, visit the Office of Consumer Protection’s website.

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July 1, 2016 | Staff Writer

County Report This Week (VIDEO)

Lorna Virgili hosts the latest episode of County Report This Week, which includes reports on the relocation of the Shady Grove bus depot, expansion of the police body worn camera program, the Quicken Loans National golf tournament, and more.

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June 25, 2016 | Staff Writer

A New Way to File Consumer Complaints in Montgomery County (VIDEO)

Montgomery County residents can now file consumer complaints electronically. This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate and hopefully resolve disputes regarding most consumer transactions. At the same time, OCP is relaunching its 24-hour “tip” line to facilitate receiving anonymous tips, suggestions, comments, and/or […]

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June 1, 2016 | Staff Writer

Consumer Alert: Drycleaners Eviction (VIDEO)

In this latest Consumer Alert, find out how the Office of Consumer Protection gets involved when a dry cleaning business is evicted.

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