A New Way to File Consumer Complaints in Montgomery County (VIDEO)

Montgomery County residents can now file consumer complaints electronically.

This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate and hopefully resolve disputes regarding most consumer transactions.

At the same time, OCP is relaunching its 24-hour “tip” line to facilitate receiving anonymous tips, suggestions, comments, and/or feedback regarding any consumer protection issues. Consumers and merchants are encouraged to call 240.777.3681 to leave a consumer-related message for OCP director Eric Friedman.

“The Office of Consumer Protection has been helping consumers and merchants ensure integrity in our marketplace for more than 45 years,” said County Executive Ike Leggett. “This new online system enhances its ability to collaborate with other departments and organizations to enforce consumer protection laws and educate county residents.”

The online complaint tracking and case management system offers an efficient way for consumers to report problems and seek assistance regarding auto repair and sales, home improvement, new home warranties, retail sales and advertising, collection practices, home services, towing, and more. The Montgomery County Department of Technology Services used in-house expertise to build this customized online system.

OCP is responsible for enforcing consumer protection laws prohibiting unfair and deceptive business practices to ensure a fair marketplace for consumers and businesses. OCP engages in complaint investigation and resolution, consumer education and outreach, and advocacy and legislation. OCP licenses all auto repair shops, towing firms, new home builders, appliance repair shops, and pawn/consignment stores. OCP provides expert mediation services, video alerts and information on cable TV, and assistance from a dedicated team of investigators and volunteers.

For more information about the Office of Consumer Protection, call 240.777.3636, or 311, or visit its website at www.montgomerycountymd.gov/consumer.

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One Response to “A New Way to File Consumer Complaints in Montgomery County (VIDEO)”

  1. Avatar
    On June 24, 2016 at 5:28 pm responded with... #

    Nothing but a joke here…NOTHING is being done about the MASS FRAUD that is being perpetuated on the homeowners across the state. John Driscoll III substitute trustees Hillman , Farnsworth, Gantt, law firm of Samuel I White, are submitting FORGED, FABRICATED documents to the courts and using that fabricated evidence to foreclose. Fannie Mae, in cahoots w/bank of america, fka Countrywide, lied about modifications in regards to their ponzi scheme loans , bundled up the loans instead , but not before forging owner’s signatures and adding falsified endorsements, fabricated some assignments and then handed them over to others, just one example: Ditech (FKA GreenTree) AKA a Walter Co, who then handed the fabricated documents over to their handy dandy substitute trustee attorneys (Samuel I White: Farnsworth, Hillmans, Gantt,Driscoll, Harris,Britt- Lane,Garner, etc) who skipped and still are skipping to the courthouses across the country to turn in their fabricated evidence to foreclose on thousands of homeowners, who were NOTHING , but bamboozled from the start. But it’s ok because evil bank of america dished out anywhere from $300-$2000 per homeowner a few years ago as their hush hush punishment. Then the games began…lies about modifications, lies about trial payments, lies about lost modification applications….all to stall and then bundle them up again with the newfound forgeries and falsifications. But it’s ok because after Fannie Mae kicks the defrauded homeowners to the curb, they’ll make up for it by selling the home to minorities or small time investors. Sorta like if a child molester rapes a child and then on the way home stops by the candy store to buy a gumball for a kid on the street. How pathetically evil! And even more evil: the judges that intentionally ALLOW the fraud to continue..paving the way for them to skip, skip, skip.

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