Montgomery County Currently Hiring 9-1-1 Call Specialists

County Accepting Applications Through Feb. 3, 2020

Montgomery County currently has openings for 9-1-1 call taker/dispatchers in the County’s Emergency Communication Center (ECC). Applications may be submitted online from now through Feb. 3, 2020, here.

The ECC is responsible for all 9-1-1 calls placed in the County. The Public Safety Emergency Communications Specialist (Emergency Call Taker/Dispatcher) obtains location and other pertinent details from the caller to make the initial determination of the level and type of service needed when processing emergency calls for service. This is a challenging and rewarding career that provides a vital service to the community. Major duties include answering 9-1-1 emergency calls, and dispatching police officers and/or fire rescue personnel to respond to calls using modern computer based Public Safety Communication Systems.

Job seekers must have a high school diploma and one year of work experience that involved the public. Applicants must have the ability to:

  • Successfully complete a one year on-the-job training program.
  • Obtain emergency call taking certifications.
  • Demonstrate strong communication and customer service skills.
  • Demonstrate attention to detail.
  • Multi-task in a fast paced environment.
  • Perform duties under electronic monitoring to include the recording of all telephone conversations and radio transmissions.
  • Perform work assignments in a 24/7 work environment to include holidays, weekends and shifts during days, evenings or midnights.
  • Accept short notice/ same day schedule changes and work mandatory overtime.
  • Contain emotions, remain calm, respectful, and professional with challenging callers.

All applicants go through the department’s selection process, which begins with the initial online application. The process includes a computerized exam, an appraisal interview, background investigation, medical and psychological examinations, and a chance to observe at the ECC. A brochure is available, here.

Learn more about the ECC and the role of Communication Specialist in this short video:

 

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