Interview: First-in-nation 311 statewide plan signed into law to help 911 centers
People want to know that when there is an emergency, 911 will be there to answer the call. “My passion for 911 began when my friend, Carl Henn, died in… Read More
Artificial Intelligence
AI-powered statewide 311 approved
Maryland will use Artificial Intelligence to establish the nation’s first statewide 311 through the bipartisan bill led by State Sen. Cheryl Kagan (D-District 17). The bill was approved by the Maryland… Read More
Statewide 311 bill takes the floor on ‘311 day’
A bipartisan bill sponsored by State Sen. Cheryl Kagan (D-District 17) to alleviate 911 centers by creating a statewide 311 system using artificial intelligence will move forward to a Senate… Read More
North Bethesda Woman Charged with Using AI to Report a Fake Burglary
Moesha Gardener, 27, of North Bethesda, was arrested Friday on charges of falsely reporting a home invasion using an image generated by artificial intelligence. Montgomery County Police officers responded to… Read More
Calling 911? Soon AI May Answer
The county’s 911 call center is considering using artificial intelligence to help handle non-emergency calls. “We’re in the process of determining which service would best serve Montgomery County,” Emergency Communications… Read More
Will FDA’s AI Tool ‘Elsa’ Improve Medical Care?
Last week, the Food and Drug Administration (FDA) announced it has launched Elsa, a generative Artificial Intelligence tool. Elsa is designed to help employees work faster and more efficiently. It… Read More
County Updates its AI Chatbot
The county updated its online artificial intelligence (AI) chatbot on the MC311 Customer Service Center website. Monty 2.0 answers non-emergency questions related to county services. According to the county, the… Read More
County Introduces AI Solutions with New Action Plan, Monty 2.0
Montgomery County has published its AI Action Plan project to incorporate artificial intelligence in county public services initiatives. As part of the initiative, the County’s 311 customer service center launched… Read More
What’s in Store for 2024 Maryland General Assembly
The Maryland General Assembly kicks off its legislative session in Annapolis on Wednesday, Jan. 10. The session will run for 90 days. It is set to end on Monday, April… Read More