WSSC issues urgent “essential water-use only” request to 2 million customers

WSSC Water is asking its nearly 2 million customers across Montgomery and Prince George’s counties to reduce water usage “until further notice” due to “the predicted increase in the number of water-main breaks and leaks brought on by the frigid temperatures.”

Customers are specifically being asked to:

  • Take shorter showers (a 5-minute shower uses between 10-25 gallons of water, according to an WSSC’s Wise Water use Tips informational)
  • Turn off faucets from running full force when brushing teeth or shaving (that could save a household more than 200 gallons per month)
  • Avoid flushing toilets after every use (older model toilets use about seven gallons of water per flush, while newer toilets use around 1 gallon)
  • Avoid washing clothes and dishes frequently (as 20 gallons of water or more is estimated to be used by handwashing dishes)

As of Wednesday morning, WSSC crews are working on 33 breaks and leaks across its 1,000-square-mile service area.

If water usage is too high, a boil water advisory could be issued to preserve water. It also could mean there won’t be enough water in the system for use by fire crews.

Residents also are advised to leave a faucet running at just a trickle when at home to avoid frozen pipes by keeping water flowing. WSSC also suggests users open cabinet doors to expose pipes to a home’s warmth.

Customers are also being encouraged to report any water main breaks or water leaks flowing down streets or sidewalks to the help the utility quickly identify and accelerate repair service.

The number to call is: (301) 206-4002 or email emergencycallcenter@wsscwater.com to report any problems.

Water demand “had increased sharply” due to the snowstorm, according WSSC Water personnel, who believe there are unreported water main breaks they are not aware of.

Salt and cautionary signage are being distributed and posted at active leak locations by WSSC field technicians to further prevent icing and accidents.

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